Last updated: October 2026
Shipping
- Cost: [Free standard shipping / shipping fee].
- Processing: orders ship within [1–2] business days after enrollment is complete.
- Delivery: standard delivery usually takes [3–5] business days. Expedited shipping is [available for $X / not available].
- Where we ship: addresses within the United States only.
- Ready to use: your device arrives charged and activated. A specialist can walk you through setup by phone.
- Tracking: we'll send tracking information by email or text once your order ships.
Damaged or missing packages
If your package arrives damaged or doesn't arrive within the expected time, contact us at [Phone Number] within [number] days and we'll make it right.
Returns
- Return window: [Return window, e.g. 30 days] from the date you receive your device.
- How to return: call [Phone Number] or email [support@24rescuealert.com] and we'll send a prepaid return label.
- Condition: please return the device with its charger and accessories.
- Refunds: [Refund terms, e.g. monitoring fees refunded in full within the return window]. Refunds go back to your original payment method within [5–10] business days after we receive the return.
Returning equipment after cancellation
Devices remain the property of 24 Rescue [confirm: leased vs. purchased]. When your service ends, return all equipment within [number] days using the prepaid label we provide. Unreturned equipment will be charged [Unreturned equipment fee].
Questions
Contact us at [Phone Number] or [support@24rescuealert.com].