Privacy Policy
Effective date: October 2026
This Privacy Policy explains how [Company Legal Name] d/b/a 24 Rescue ("24 Rescue," "we," "us") collects, uses and shares information when you visit 24rescuealert.com (the "Site"), contact us, or use our personal emergency response services (the "Services").
Information we collect
Information you give us
- Contact details, such as your name, phone number, email address and mailing address.
- Answers you provide in our device quiz, such as who the device is for, where protection is needed and how you prefer to wear it.
- Account and service information, such as the device user's name, address, emergency contacts, and any health or medical notes you choose to share so responders can help in an emergency.
- Payment information, which is processed by our payment provider. We do not store full card numbers.
Information collected through the Services
- Device location (GPS, Wi-Fi and cellular), alarm events, fall-detection events, battery and device status.
- Recordings or notes from calls with our monitoring center, kept for quality and emergency-response purposes.
Information collected automatically on the Site
- Basic technical data such as browser type, device type, pages visited and referring website, collected through cookies and similar technologies.
How we use information
- To respond to emergencies, dispatch help and notify the emergency contacts you designate.
- To recommend a device, follow up on your request, and provide, activate and support the Services.
- To contact you by phone, text message or email about your request or account, and, with your consent, about our products and services.
- To bill for the Services, prevent fraud, comply with law and improve the Site and Services.
How we share information
We do not sell your personal information. We share information only as follows:
- Emergency responders and your contacts: with 911 dispatch, emergency services and the people you designate, when an alarm is triggered.
- Service providers: with companies that help us operate, such as our monitoring center, device and cellular providers, CRM and communications providers, and payment processors. They may use the information only to provide services to us.
- Caregivers: with people you authorize to use the caregiver app or receive account updates.
- Legal and safety: when required by law or to protect the safety of any person.
- Business transfers: as part of a merger, acquisition or sale of assets, subject to this Policy.
Text messaging privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing categories described above and will not be shared with any third parties.
Your choices
- Text messages: reply STOP to any message to opt out, or HELP for help.
- Email: use the unsubscribe link in any marketing email.
- Calls: ask any representative to place you on our internal do-not-call list.
- Cookies: you can block or delete cookies in your browser settings.
Your privacy rights
Depending on where you live, including Texas, you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of targeted advertising or certain processing. To make a request, email us at [support@24rescuealert.com] or call [Phone Number]. We will verify your request and respond within the time required by law. If we deny your request, you may appeal by replying to our decision. You will not be treated differently for exercising your rights.
Data security and retention
We use reasonable administrative, technical and physical safeguards to protect your information. No system is completely secure. We keep information as long as needed to provide the Services, meet legal and accounting requirements, and resolve disputes.
Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
[Company Legal Name] d/b/a 24 Rescue
[Business Address]
Email: [support@24rescuealert.com]
Phone: [Phone Number]